1. What type of jewelry do you sell?
We have a diverse range of fine jewelry, costume jewelry, and vintage pieces. Our collection extends from necklaces, bracelets, rings, and earrings to brooches, anklets, and cufflinks. We also offer custom-designed jewelry according to customers' preferences.
2. How do I know your diamonds/gems are real?
All the diamonds and gems in our jewelry are precisely sourced and come with a certificate of authenticity. Our gems are certified from trusted mineralogical laboratories guaranteeing their quality and authenticity.
3. Do you sell conflict-free diamonds?
Yes, we have a strict policy of sourcing our diamonds ethically. All of our diamonds are conflict-free, adhering to the Kimberley Process to ensure that the diamonds are not linked to any form of conflict or violence.
4. Do you offer custom jewelry designs?
Absolutely! We proudly offer custom jewelry design services. You can work with our on-site expert jewelers to create a unique piece of jewelry that fits your personal taste and style.
5. Can I have my jewelry repaired or resized at your store?
Yes, we provide a comprehensive range of jewelry repair and resizing services. Our team of skilled artisans is capable of handling varying levels of complexity in repairs or resizing.
6. What is your return policy?
We have a 30-days return policy. If you're not satisfied with your purchase, you can return the item within 30 days of purchase. Please note that the returned item must be in its original condition and packaging.
7. Do you provide gift wrapping services?
Indeed, we do. You can choose to have your chosen piece of jewelry elegantly gift-wrapped at a small additional cost.
8. How can I take care of my jewelry?
It's crucial for your jewelry to be cleaned regularly and correctly to maintain its appearance and durability. Each type of gem or metal requires specific care instructions, which we will provide upon purchase.
9. Can I order online?
Yes, you can order from our wide selection of jewelry online. We provide secure online transactions and deliver throughout the country. International delivery options are also available.
10. How often do you get new items in stock?
We continually update our collections and typically receive new items each month. You can subscribe to our newsletter to get updates regarding our latest merchandise directly to your inbox.
For any other inquiries, feel free to contact us via email or call our customer service hotline. We're here to help answer any questions you might have!
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